Anonymous Evaluations

ASAP, Anonymous Shoppers and Assessments of Pittsburgh, specializes in Customer Service Evaluations and Analysis. We are locally owned and operated in the Pittsburgh area. We have clients in a wide variety of industries such as Restaurant, Fast Food, Retail, Health Care, Insurance, Banking, Grocery, Automobile, Sales and Service. We pride ourselves on our customized evaluations, personal approach and time sensitive reporting. Our vital edge is our staff. They have national experience and areas of specialization. This enables us to provide our clients with the combined personal service and experience they deserve. Our philosophy is, “Good customer service just can't wait!” Clients of ASAP are pleased with our service and we are proud they continue to use us for their evaluation needs.

Mystery Shopping is one of the most popular research techniques, because it allows you to accurately see how your business is performing. Organizations work very hard to train their employees in order to make sure that their customers are pleased. We know that customer service can make or break a business, therefore affecting your bottom line. What we can do for you is provide you with the tools to identify your strengths and weaknesses. We use trained evaluators to gather all our information and we show you how you compare with your competition using our Comparative Data Chart. Mystery Shopping provides an accurate representation of the customer’s experience in your environment.

What do we do?

We help you retain your current customer base, attract new clientele, and maximize your profit. We provide the resources you need to identify your strengths and weaknesses. This enables you to focus on areas where your employees or providers are exceeding, meeting, or falling short of your expectations.