Why Does Every Business Owner Need Onsite Audits?

• 96% of unhappy customers do not complain when dissatisfied, but do more damage by telling others.
  
  
• One unhappy customer will tell 7-10 other people of their bad experience. These people will tell more than 20 others.
  
  
• It cost 5 times more to find a new customer than to keep an existing one!
  
  
• Word of mouth advertising has more credibility than any other form of external marketing.
  
  
• ASAP will help prevent the loss of your most valuable asset, the customers.
  
  
• The most common reason businesses use ASAP is to stay service oriented.
  
  
• One out of every three employees will steal if given the opportunity.