ASAP provides sales and service evaluations to promote excellence in the customer service industry. Customized evaluations and training are also provided to assist clients with delivering a culture of superior customer service. Our reporting system is the most feature-rich software in the market research and mystery shopping industry. It is constantly updated with new capabilities and enhancements, and is the most powerful and flexible piece of software of its kind available over the Internet.

Please take a moment to view our reporting demo. If you have any questions, contact a member of our staff at tracy@ASAPittsburgh.com.

ASAP's Reporting System Provides:

Customizable Reporting and Graphing - Reporting will summarize any set of shops on any criteria. Show totaling, counting, and averaging on virtually any information about the shops. Users can create and view graphs on-the-fly while viewing any report page.

Email Triggers - can automatically e-mail managers about shops that meet any criteria. Some possible ideas include:

  • Notification when shops are published.
  • Notification  of appropriate global/regional/district/store/etc. managers of unusual  scores.
  • Send e-mails to stores when questions receive particular  answers or when certain keywords appear in shopper comments.

Customized Views - Views sort and categorize your shops and other data in real-time. They can be customize to display any piece of information about shops. Sorting and categorizing data by overall score, section score, alignment hierarchy, period, shop date, etc.

True Geographical Alignment - Locations and shops based on geographic regions, districts, etc are definable with a customized level of depth. Alignment information can change based on dates, periods, or other criteria . Managers see only the shops and reports they are supposed to see.

Forms/Scoring/Validation - Any style of question can be customized for the evaluations -- Yes/No, Yes/No/NA, Drop-down-box, Date, Time, Large comment box, etc. Scoring is highly flexible, easily handling complex scoring such as calculative and dependency scoring (ex: "If question X is less than 3 then question Y is worth 10 points. If greater than 3 then question Y is worth 15 points".) Cross-index scoring is also possible (ex: question 1 in the "Welcome" section and question 35 in the "Bathroom" section are part of a "Cleanliness" cross-index that also receives a score). Our validation is highly flexible -- answers can be required, "required-if....", and more.

Context-Sensitive Help - Help is just one click away. The system provided assistance that deals with the area of the system you are working with.

Importing/Exporting - Data can be imported and exported to or from nearly any format, including text, Excel, Access and XML. Exports can be set to be automatically generated and e-mailed on a scheduled basis (certain days of the week, various dates throughout the month, etc.)

Login/Security Management - Logins are created with custom access features.

Evaluations provided by Anonymous Shoppers and Assessments of Pittsburgh, ASAP are based on standards that are established between employer and employees. These standards must be widely accepted and recognized within the company. It is the company’s obligation to inform the employees that monitoring systems are in place to assure these standards are followed. “Mystery shopper’s” answer questions based on these established standards in an anonymous fashion. Anonymous Shoppers and Assessments in no way represent itself as private investigators or detectives and provides mystery shopping services for the purpose of improving customer service and in measuring compliance with established company standards.